Last Updated: August 31, 2026
At Luna Artesana, we respect your privacy and are committed to protecting your personal data.
This Privacy Policy explains how Luna Artesana collects, uses, stores, and protects your personal information when you visit our website, place an order, contact us, or otherwise interact with our services.
By using our website, you acknowledge that you have read and understood this Privacy Policy.
1. WHO WE ARE
Luna Artesana is an online fashion store.
If you have any questions regarding this Privacy Policy or the way we process personal data, you can contact us through our customer service channels available on our website.
2. PERSONAL DATA WE COLLECT
Depending on how you interact with Luna Artesana, we may collect the following types of personal information:
Information you provide directly
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Full name
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Billing and shipping address
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Email address
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Telephone number
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Payment and transaction information
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Order details
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Information you provide when contacting customer support
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Information submitted through forms on our website
Information collected automatically
When you browse our website, certain technical information may be collected automatically, including:
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IP address
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Browser type
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Device type
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Operating system
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Pages visited
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Website interactions
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Date and time of access
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Referring website
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Cookies and similar technologies
3. HOW WE USE YOUR PERSONAL DATA
Luna Artesana may use personal data for the following purposes:
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Processing and fulfilling orders;
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Processing payments;
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Arranging shipping and delivery;
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Sending order confirmations and updates;
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Handling returns, refunds, and exchanges;
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Providing customer support;
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Maintaining and improving our website;
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Preventing fraud and abuse;
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Protecting the security of our website;
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Complying with applicable legal obligations;
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Sending marketing communications where legally permitted and where appropriate consent has been obtained.
4. LEGAL BASIS FOR PROCESSING
Depending on the circumstances, Luna Artesana may process personal data based on:
Contractual necessity: when processing is necessary to fulfill an order or provide a service requested by you.
Legal obligation: when processing is necessary to comply with applicable laws and regulations.
Legitimate interests: when processing is necessary for legitimate business purposes, such as website security, fraud prevention, customer service, and improving our services.
Consent: where your consent is required by applicable law.
Where processing is based on consent, you may withdraw your consent at any time.
5. PAYMENT INFORMATION
Payments made through our website may be processed by third-party payment providers.
Luna Artesana does not necessarily have access to or store your complete payment card information.
Payment information is processed according to the privacy policies and security practices of the applicable payment provider.
6. THIRD-PARTY SERVICE PROVIDERS
Luna Artesana may use trusted third-party service providers to operate our business and provide our services.
These may include providers responsible for:
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Ecommerce and website services;
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Payment processing;
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Order fulfillment;
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Shipping and delivery;
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Customer support;
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Email communications;
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Analytics;
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Fraud prevention and security;
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Marketing services.
We do not sell your personal data.
7. INTERNATIONAL DATA TRANSFERS
Some service providers used by Luna Artesana may process personal data outside Spain or the European Economic Area.
Where applicable, appropriate safeguards will be used in accordance with applicable data protection laws.
8. DATA RETENTION
We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer support, complying with legal obligations, resolving disputes, preventing fraud, and enforcing our agreements.
When personal data is no longer required, it will be deleted or securely retained where continued retention is required or permitted by law.
9. YOUR PRIVACY RIGHTS
Depending on applicable law, you may have the right to:
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Access your personal data;
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Request correction of inaccurate information;
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Request deletion of your personal data;
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Request restriction of processing;
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Object to certain processing activities;
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Request data portability where applicable;
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Withdraw consent where processing is based on consent.
To exercise your rights, please contact Luna Artesana through the customer service channels available on our website.
You may also have the right to lodge a complaint with the competent data protection authority.
For customers in Spain, the relevant supervisory authority is the Spanish Data Protection Agency (AEPD).
10. COOKIES
Luna Artesana may use cookies and similar technologies to operate the website, remember preferences, analyze website usage, improve our services, and, where applicable, provide personalized advertising.
Certain cookies may require your consent before being placed on your device.
For more information, please see our Cookie Policy.
11. DATA SECURITY
Luna Artesana takes reasonable technical and organizational measures designed to protect personal data against unauthorized access, alteration, disclosure, loss, or destruction.
However, no electronic transmission or storage system can be guaranteed to be completely secure.
12. CHILDREN'S PRIVACY
Our website is intended for a general audience and is not specifically directed at children.
We do not knowingly collect personal data from children where such collection is prohibited by applicable law.
13. THIRD-PARTY WEBSITES
Our website may contain links to third-party websites or services.
Luna Artesana is not responsible for the privacy practices, content, or security of third-party websites.
We recommend reviewing the privacy policies of third-party websites before providing them with personal information.
14. CHANGES TO THIS PRIVACY POLICY
Luna Artesana may update this Privacy Policy from time to time to reflect changes in our services, business practices, or applicable legal requirements.
Any updated version will be published on this page with a revised "Last Updated" date.
15. CONTACT
For questions regarding this Privacy Policy or the processing of your personal data, please contact Luna Artesana through the contact information provided on our website.