Last Updated: August 31, 2026
At Luna Artesana, we are committed to providing a simple and transparent shipping experience.
Please read this Shipping Policy carefully before placing your order.
1. SHIPPING DESTINATION
Luna Artesana currently ships to Spain.
We plan to expand our shipping destinations to additional European countries in the future.
2. ORDER PROCESSING
Orders are generally processed within 7–15 business days after payment has been successfully confirmed.
Processing time includes preparing your order and handing it over to the shipping carrier.
During periods of high demand, promotions, holidays, or unforeseen circumstances, processing may take longer.
If there is an unexpected delay affecting your order, we will make reasonable efforts to keep you informed.
3. DELIVERY TIMES
After your order has been processed and shipped, the estimated delivery time to Spain is:
Estimated delivery: [7–15 business days]
Delivery times are estimates and are not guaranteed unless expressly stated otherwise.
Actual delivery times may vary depending on:
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Shipping carrier;
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Destination;
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Customs procedures;
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Weather conditions;
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Public holidays;
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Transportation disruptions;
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High order volumes;
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Other circumstances beyond our reasonable control.
The estimated delivery time begins after the order has been processed and shipped, not necessarily from the moment the order is placed.
4. SHIPPING COSTS
Applicable shipping costs will be displayed during checkout before you complete your purchase.
If free shipping is offered for a particular order or promotion, the applicable conditions will be clearly displayed on the website.
5. ORDER TRACKING
Where tracking is available, customers will receive tracking information by email after their order has been shipped.
Please allow some time for tracking information to become active after the carrier receives the package.
Tracking information may take several business days to update.
6. DELIVERY ADDRESS
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Luna Artesana is not responsible for delivery problems caused by an incorrect, incomplete, or outdated address provided by the customer.
If you realize that you have entered an incorrect address, please contact us as soon as possible.
We will make reasonable efforts to assist you, but we cannot guarantee that an address can be changed after an order has entered the fulfillment or shipping process.
7. DELIVERY ATTEMPTS
If the carrier is unable to deliver your order, additional delivery attempts or collection instructions may be provided by the carrier.
Please follow the instructions provided by the shipping carrier to avoid the package being returned.
8. DELAYED ORDERS
Delivery delays can occasionally occur due to circumstances outside the reasonable control of Luna Artesana.
These may include:
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Customs processing;
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Carrier delays;
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Severe weather;
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Transportation disruptions;
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Public holidays;
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High-volume periods;
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Incorrect or incomplete delivery information;
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Other unforeseen circumstances.
If your order appears to be significantly delayed, please contact our customer service so that we can assist you.
Nothing in this Shipping Policy limits any mandatory consumer rights regarding delivery under applicable law.
9. LOST OR MISSING PACKAGES
If your order appears to be lost or has not been delivered within the expected delivery period, please contact us.
We may work with the relevant shipping carrier to investigate the shipment.
Where a package is confirmed as lost, Luna Artesana will provide an appropriate solution in accordance with applicable law and the circumstances of the order.
10. DAMAGED PACKAGES
If your package arrives visibly damaged, we recommend taking photographs of the package and the products before disposing of any packaging.
Please contact Luna Artesana as soon as possible and provide your order information and relevant photographs.
We will review the situation and provide an appropriate solution in accordance with applicable law.
11. MULTIPLE ITEMS IN ONE ORDER
Depending on product availability, fulfillment location, or shipping arrangements, items from the same order may occasionally be shipped separately.
If this occurs, you may receive more than one tracking number or delivery at different times.
You will not be charged additional shipping fees solely because your order is shipped in separate packages, unless otherwise clearly stated before purchase.
12. CUSTOMS AND IMPORT CHARGES
Some products may be shipped from locations outside the European Union.
Depending on the shipping method, product value, destination, and applicable regulations, customs procedures, import taxes, VAT, or other charges may apply.
Where applicable, information regarding taxes, customs duties, and import charges will be provided before or during checkout, or explained in our Customs & Duties Policy.
Customers should review that policy before completing their purchase.
13. DELIVERY TO REMOTE AREAS
Some destinations, islands, or remote areas may require additional delivery time or may be subject to specific shipping conditions.
If a particular destination cannot be served by our available shipping methods, we will inform the customer where reasonably possible.
14. PRE-ORDER OR TEMPORARILY UNAVAILABLE PRODUCTS
If an item is identified as a pre-order or has a specific availability period, the applicable estimated shipping timeframe will be indicated on the product page.
If an unexpected availability issue occurs after an order has been placed, Luna Artesana will contact the customer and provide an appropriate solution in accordance with applicable law.
15. CONTACT US
If you have questions regarding your order or delivery, please contact Luna Artesana through the customer service information available on our website.
When contacting us about an order, please include your order number whenever possible so that we can assist you more efficiently.
Important: Delivery estimates provided by Luna Artesana are intended as reasonable estimates and do not override any mandatory delivery rights granted to consumers under applicable Spanish or European Union law.