Last Updated: August 31, 2026
Welcome to Luna Artesana.
These Terms & Conditions govern your use of our website and the purchase of products from Luna Artesana. By accessing our website or placing an order, you agree to these Terms & Conditions.
Please read them carefully before using our website or purchasing our products.
1. ABOUT LUNA ARTESANA
Luna Artesana is an online fashion store offering fashion products and accessories through our website.
These Terms & Conditions apply to all visitors, customers, and users of our website.
2. USE OF OUR WEBSITE
By using our website, you agree to:
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Provide accurate and current information when placing an order;
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Use the website only for lawful purposes;
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Not attempt to interfere with or compromise the security of the website;
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Not use the website for fraudulent or abusive activities;
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Not reproduce, copy, or commercially exploit our website content without permission.
We reserve the right to refuse or cancel orders where we have reasonable grounds to suspect fraudulent, abusive, or unlawful activity.
3. PRODUCTS AND PRODUCT INFORMATION
We make reasonable efforts to ensure that product descriptions, images, colors, sizes, and other information displayed on our website are accurate.
However, colors may appear slightly different depending on your device or screen settings.
Product availability may change without notice.
We reserve the right to correct errors, inaccuracies, or omissions and to update product information when necessary.
4. PRICES
All product prices are displayed on our website at the time of purchase.
Prices may change from time to time without prior notice. Any price change will not affect an order that has already been accepted and confirmed.
Where applicable, taxes, shipping costs, or other charges will be displayed before you complete your purchase.
5. ORDERS
When you place an order, you are making an offer to purchase the selected products.
After placing your order, you should receive an order confirmation by email.
An order is considered accepted once Luna Artesana has confirmed the order and payment has been successfully processed, subject to applicable consumer protection laws.
We reserve the right to cancel an order in exceptional circumstances, including:
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Product unavailability;
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Pricing or listing errors;
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Suspected fraudulent activity;
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Incorrect customer information;
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Technical or payment processing errors.
If we cancel an order after payment has been received, the amount paid for the cancelled order will be refunded.
6. PAYMENT
We accept payment methods made available during the checkout process.
Payment information may be securely processed by third-party payment providers.
Luna Artesana does not necessarily store complete payment card information.
By submitting payment information, you confirm that you are authorized to use the selected payment method.
7. SHIPPING AND DELIVERY
Orders are processed and shipped according to the terms described in our Shipping Policy.
Estimated delivery times are provided for guidance and may vary depending on the destination, carrier, customs procedures, weather conditions, holidays, or other circumstances outside our reasonable control.
For additional information regarding processing times, delivery estimates, tracking, and shipping conditions, please refer to our Shipping Policy.
8. INTERNATIONAL SHIPPING
Luna Artesana may use third-party suppliers, fulfillment partners, and shipping carriers to fulfill and deliver orders.
Depending on the product and destination, an order may be shipped from a location outside the European Union.
Any applicable customs duties, import charges, or taxes will be handled according to the terms described in our Customs & Duties Policy and applicable law.
9. RETURNS AND REFUNDS
Customers may have the right to cancel or return an online purchase within the applicable statutory withdrawal period.
For consumers in Spain and the European Union, the statutory right of withdrawal generally provides a 14-day period for online purchases, subject to applicable legal exceptions.
For complete information regarding returns, withdrawals, refunds, and applicable conditions, please refer to our Return & Refund Policy.
Nothing in these Terms & Conditions limits any mandatory consumer rights provided by applicable law.
10. LEGAL GUARANTEE AND DEFECTIVE PRODUCTS
Products purchased from Luna Artesana are covered by the mandatory consumer protection and legal guarantee rights applicable in the destination country.
If you receive a product that is defective, damaged, incorrect, or does not conform to the applicable sales contract, please contact our customer service as soon as possible.
We will handle the situation in accordance with applicable consumer protection laws.
11. INTELLECTUAL PROPERTY
All content available on the Luna Artesana website, including but not limited to:
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Logos;
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Brand names;
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Images;
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Product photographs;
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Graphics;
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Text;
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Designs;
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Website layouts;
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Videos;
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Other original materials;
is protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, publish, or commercially exploit our content without prior written permission, except where permitted by law.
12. THIRD-PARTY SERVICES
Our website may use third-party services to provide certain functions, including payment processing, shipping, analytics, advertising, and other ecommerce services.
Third-party services may have their own terms and privacy policies.
Luna Artesana is not responsible for services or websites operated independently by third parties, except where required by applicable law.
13. USER-GENERATED CONTENT
If you submit reviews, photographs, comments, or other content to Luna Artesana, you confirm that:
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You have the right to submit the content;
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The content does not violate the rights of others;
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The content is not unlawful, fraudulent, abusive, or misleading;
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The content does not contain harmful or malicious material.
By submitting content, you grant Luna Artesana a non-exclusive right to use, display, and reproduce that content for legitimate business purposes, subject to applicable law.
14. WEBSITE AVAILABILITY
We aim to keep the Luna Artesana website available and functioning properly.
However, we cannot guarantee that the website will always be available, uninterrupted, or completely free from errors.
Temporary interruptions may occur due to maintenance, technical issues, security incidents, or circumstances beyond our reasonable control.
15. LIMITATION OF LIABILITY
Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limited under applicable law.
Luna Artesana will not be responsible for losses arising from circumstances beyond our reasonable control, except where applicable law provides otherwise.
Nothing in these Terms & Conditions affects mandatory consumer rights.
16. FORCE MAJEURE
Luna Artesana shall not be considered responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, strikes, transportation disruptions, governmental actions, customs delays, technical failures, or other events that could not reasonably have been prevented.
This section does not affect any mandatory rights you may have under applicable consumer law.
17. PRIVACY
Your personal information is handled in accordance with our Privacy Policy.
By using our website, you acknowledge that you have reviewed our Privacy Policy.
18. CHANGES TO THESE TERMS
Luna Artesana may update these Terms & Conditions from time to time.
Any changes will be published on this page with an updated "Last Updated" date.
Changes will not affect rights or obligations that have already arisen before the updated terms became effective, except where otherwise required by applicable law.
19. GOVERNING LAW AND CONSUMER RIGHTS
These Terms & Conditions are subject to applicable laws governing consumer transactions.
Nothing in these Terms & Conditions is intended to deprive consumers of mandatory rights or protections provided by the laws applicable to their purchase.
Consumers residing in the European Union retain all mandatory rights granted by applicable European and national consumer protection legislation.
20. CONTACT
If you have any questions regarding these Terms & Conditions, your order, or our services, please contact Luna Artesana through the customer service information available on our website.